01In short
If you are not satisfied with your purchase, you may request a full refund within 7 days of the purchase date. Each paid build also includes one free rebuild of the same selected area.
Monthly plans work a little differently; see Monthly plans below.
02Maps that failed to build
Failed builds and failed deliveries are refunded automatically.
Payments received after an order has closed are refunded automatically.
A plan map that fails to build or deliver goes back to your plan automatically. If your plan has ended by then, we refund that map's per-map price instead, capped at the monthly payment.
03Maps that built
Our 7-day refund offer applies even if the build succeeded. After that period, refunds and additional rebuilds are considered case by case, unless applicable law requires a remedy. We may decline requests involving fraud or abuse, but not a refund or other remedy required by law.
Refunds are returned to the original payment method. Our policy does not limit statutory cancellation rights or remedies for defective or non-conforming content. A request under our 7-day offer does not require you to use your free rebuild first.
04Monthly plans
Within 7 days of any monthly payment, you can ask for a refund of that payment. We refund the payment minus the per-map price of each map built from the plan that month (the current price for that map's size, after any creator-code discount), never below $0. For example, on Plus ($14.99) with a 4x4 ($6.99) and a 1x1 ($3.49) built that month, the refund is $14.99 − $6.99 − $3.49 = $4.51; if nothing was built, it is the full $14.99. A refund ends the plan at once, with any maps left that month.
The map you order together with your first plan is free: it doesn't use one of that month's maps, so if it fails there is no map to give back. In a refund of that month it still counts as a map built, at its per-map price.
If you aren't satisfied with a plan map that built, ask within 7 days and we give its map back to your plan. Plan maps include the same free rebuild of the same area.
Cancelling stops the next renewal; it doesn't refund the current month, which you can keep using until it ends. Unused maps don't roll over and aren't refunded at the end of a month, except as set out on this page or where the law requires.
These rules don't limit statutory rights, including any right to withdraw from a plan described in our Terms of Service.
05How to ask for a refund
Email drivearthsupport@gmail.com within the applicable period and identify your order. For a technical problem, include any details that will help us investigate. Use the same email to request your free rebuild.
To cancel a plan, choose Manage under your plan in My maps; you don't need to email us.
06Changes and contact
For a plan, the refund terms in force when a monthly payment is taken apply to that payment.
The refund terms provided at purchase apply to that order. Contact: drivearthsupport@gmail.com.
A question about this page?
We answer by email, usually within two days.